Privacy Policy TOP BUS TOURS

Your privacy is important to us. Please read below to learn how we at Topbustours, s.r.o. (“Top Bus Tours”) collect, use, and secure your personal information. Our goal is to provide you with the best booking experience possible and we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and books on our website, located at www.topbustours.tours or through our partner websites (each a “Site”). Finally, it describes your choices regarding the use, access and correction of your personal information. By using the Site you agree to the terms of this Privacy Statement and you expressly consent to the collection, use and disclosure of your Personal Data as described herein.

Information Top Bus Tours Collects From You

We collect information from you, including information that directly or indirectly identifies you (“Personal Data”), to provide you with better services. In some cases, the information we request may be Personal Data in order to fulfill an order and enable you use certain services on this Site. For example:
When you place an order for Services, we request certain Personal Data from you on our order form. You must provide contact information such as first and last name, email address, phone number and financial information such as credit card number, expiration date and security code. We use this information for billing purposes and to complete the transaction. If we have trouble processing an order, we will use this information to contact you. We may also use this information to help with successful fulfillment of the Services.
In addition to information we collect to complete a purchase, when you use our Site we automatically collect information which helps us improve our Site. We do not link this automatically collected data to other information we collect about you. We gather this information to analyze trends and performances over time to make our Site and services more useful to you. Gray Line uses third-party service providers to help us gather and analyze information about our customers. These service providers are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available on our Site. For example:
We collect the type of device you use, operating system version, and the device identifier (or “UDID”). We collect your location-based information for the purpose of locating Services or redemption points that you may be searching for in your area.
For all Top Bus Tours visitors, our Site’s servers collect information about your Site visit, such as IP address, browser type, domain names, operating system, access times, duration of visit, referring URL, platform, new/repeat information, timestamp and exit page information. We associate this information with Personal Data about you if you have registered on the Site.

Cookies

We, along with our marketing service providers use automatic data collection tools, which may include web beacons, cookies, embedded web links, and other commonly used information-gathering tools to analyze trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. For specific instructions on how to control the use of cookies, select the browser you use to access this site and follow the instructions to update or restrict the use of cookies at the browser level: Chrome, Internet Explorer, Safari, Firefox, Opera, Edge. Additionally, if you would prefer to prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on by clicking here.
Google Analytics: Our Site uses Google Analytics, a web analytics service by Google Inc. Google Analytics uses cookies in order to analyze your use of the Site. The information about your use of this website collected using cookies is usually transferred to and stored on servers of Google Inc. in the US. Prior to the transfer to the US, Google masks and thereby anonymizes your IP address within the territory of the EU or of the European Economic Area. Only in exceptional cases, the full IP address is sent to and masked by Google servers in the US. On behalf of the Site provider Google will use this information to analyze your use of the Site, compiling reports on Site activity for Site operators and providing other services relating to Site activity and internet usage to the website provider. Google will not combine your IP address with any other data held by Google.
You may refuse to have cookies stored on your device by appropriately configuring your browser or by using a privacy plugin. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Opt-Out-Cookie. Further information on the data processing in the context of Google Analytics is available under: https://www.google.de/intl/de/policies
Google Tag Manager: The Site uses Google to manage website tags. A tag is a JavaScript snippet that can be used to send information from a website to a third party, in particular in the context of web tracking. The tool Google Tag Manager itself does not collect personal data. Rather, the tool triggers other tags that may collect data (such as the tag of Google Analytics). Google Tag Manager does not access such data. A deactivation on the domain level or cookie level will affect all tracking tags implemented via Google Tag Manager. This facilitates the implementation of an effective opt-out of web tracking
Google Double-Click, Google AdWords Conversion, Google Dynamic Remarketing: The Site uses Google Analytics to evaluate data from the Google services AdWords and DoubleClick for statistical purposes. This way, in order to improve our services, we can analyze what happens after a user has clicked on one of our ads, e.g. whether a user has ordered a product or has viewed the ad from a mobile device. Furthermore, you will receive interest-based ads through these services. You can opt out of such interest-based ads via the Google Ads preferences pages: http://www.google.com/settings/ads/onweb/?hl=en. DoubleClick places a cookie on your device to track your surf profile across webpages and to serve you interest-based ads. If you want to permanently opt out of this, you can download a plugin to deactivate this cookie under the following link: https://www.google.com/settings/u/0/ads/plugin?hl=en
Yandex.Metrika: Our Site uses Yandex.Metrika, a web analytics service by Yandex LLC Yandex.Metrika uses cookies in order to analyze your use of the Site. The information about your use of this website collected using cookies is usually transferred to and stored on servers of Yandex LLC in the Russian Federation and in the EEA. In particular, Yandex relies upon Standard Contractual Clauses approved by the European Commission to ensure an adequate level of protection for your Personal information transferred to Russia. A copy of these Standard Contractual Clauses can be obtained upon request.
Top Bus Tours may change this list of data processing partners and data collection partners from time to time. Please read this privacy policy to understand your options for opt-outs from utilization of cookies or tracking technology.

How We Use the Information You give Us

The data we gather is used to process your purchase, respond to your requests, contact you if problems arise and, if you have selected to receive them, send you promotional messages. We use this information to:
  • Enable you to use our website
  • Identify you as a user in our system
  • Provide improved administration of our Site and services
  • Send you administrative email notifications, such as security or support and maintenance advisories
  • Detect and prevent fraud, spam, abuse, and other harmful activity
  • Conduct risk assessments
  • Personalize or customize your experience in a number of ways, for example, by displaying search results near you or showing ads based on your search and booking history
  • Provide customer service
  • Send you promotional messages, marketing, or other information that may be of interest to you based on your communication preferences
  • Target content on our Site to more closely match your interests

With Whom Your Information May Be Shared

  • Service Providers and Licensees
  • When you make a purchase with Top Bus Tours, the Personal Data you provide will be shared with the third parties necessary to complete your purchase transaction, all of which are required not to use your information other than to provide the services requested by Top Bus Tours. For example: we provide your name, email address and phone number to the Licensee or Service provider.
  • To charge you for your transaction, we share your name, credit card number with the credit card authorization company and payment processor.
  • Top Bus Tours may also share your Personal Data with third party service providers to conduct quality assurance testing, to facilitate the creation of accounts, to provide technical support (including through live chat software) and to provide other services to Top Bus Tours.

Sharing Non-Personal Data

From time to time, we may share general statistical information about our Site and visitors — such as number of visitors, aggregate and non-personally identifiable demographic data, number and type of goods and services booked, etc. — with our third-party advertisers and partners. However, we do not reveal your name, address or other Personal Data for anything other than the use it was originally intended without giving you the opportunity to opt-out of the disclosure.

Sharing Personal Data by Law

Regardless of any choices you make regarding your Personal Data, In certain situations, Top Bus Tours may disclose information about you to others if we have a good faith belief that we are required to do so by law or legal process or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, to respond to claims, or to protect the rights, property or safety of Top Bus Tours or others. This includes, but is not limited to, customer fraud, technical malfunctions or abuse of our network or systems. We also may provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Except as otherwise stated above, Top Bus Tours will not disclose your Personal Data to any third party without your consent.
This Site contains links to other sites that are not owned or controlled by Top Bus Tours. Please be aware that when you click on a link to any other website or location, such as a payment processing site, you will leave our Site and go to another site and another entity may collect Personal Data from you. Top Bus Tours does not control or review these outside sites or content and is not responsible for the privacy practices of such sites. This Privacy Statement applies only to information collected by this Site.

Social Media Features and Widgets

Our web site includes social media features, such as the Facebook button and widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Contact Us

If you have questions or concerns regarding your privacy or security on our Site, feel free to contact us by email, phone or postal mail. Our customer care associates are available to answer your questions or address your concerns.
E-mail: info@topbus.tours
Phone: +420-725-520-248
Mailing Address:
Topbustours s.r.o.
Bezručova 1641,
252 63, Roztoky,
Czech Republic