Your privacy is important to us. Please read below to learn how we at Topbustours, s.r.o. (“Top Bus Tours”) collect, use, and secure your personal information. Our goal is to provide you with the best booking experience possible and we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and books on our website, located at www.topbustours.tours or through our partner websites (each a “Site”). Finally, it describes your choices regarding the use, access and correction of your personal information. By using the Site you agree to the terms of this Privacy Statement and you expressly consent to the collection, use and disclosure of your Personal Data as described herein.
Information Top Bus Tours Collects From You
We collect information from you, including information that directly or indirectly identifies you (“Personal Data”), to provide you with better services. In some cases, the information we request may be Personal Data in order to fulfill an order and enable you use certain services on this Site. For example:
When you place an order for Services, we request certain Personal Data from you on our order form. You must provide contact information such as first and last name, email address, phone number and financial information such as credit card number, expiration date and security code. We use this information for billing purposes and to complete the transaction. If we have trouble processing an order, we will use this information to contact you. We may also use this information to help with successful fulfillment of the Services.
In addition to information we collect to complete a purchase, when you use our Site we automatically collect information which helps us improve our Site. We do not link this automatically collected data to other information we collect about you. We gather this information to analyze trends and performances over time to make our Site and services more useful to you. Gray Line uses third-party service providers to help us gather and analyze information about our customers. These service providers are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available on our Site. For example:
We collect the type of device you use, operating system version, and the device identifier (or “UDID”). We collect your location-based information for the purpose of locating Services or redemption points that you may be searching for in your area.
For all Top Bus Tours visitors, our Site’s servers collect information about your Site visit, such as IP address, browser type, domain names, operating system, access times, duration of visit, referring URL, platform, new/repeat information, timestamp and exit page information. We associate this information with Personal Data about you if you have registered on the Site.
You may refuse to have cookies stored on your device by appropriately configuring your browser or by using a privacy plugin. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Opt-Out-Cookie. Further information on the data processing in the context of Google Analytics is available under: https://www.google.de/intl/de/policies
Google Double-Click, Google AdWords Conversion, Google Dynamic Remarketing: The Site uses Google Analytics to evaluate data from the Google services AdWords and DoubleClick for statistical purposes. This way, in order to improve our services, we can analyze what happens after a user has clicked on one of our ads, e.g. whether a user has ordered a product or has viewed the ad from a mobile device. Furthermore, you will receive interest-based ads through these services. You can opt out of such interest-based ads via the Google Ads preferences pages: http://www.google.com/settings/ads/onweb/?hl=en. DoubleClick places a cookie on your device to track your surf profile across webpages and to serve you interest-based ads. If you want to permanently opt out of this, you can download a plugin to deactivate this cookie under the following link: https://www.google.com/settings/u/0/ads/plugin?hl=en
How We Use the Information You give Us
The data we gather is used to process your purchase, respond to your requests, contact you if problems arise and, if you have selected to receive them, send you promotional messages. We use this information to:
Enable you to use our website
Identify you as a user in our system
Provide improved administration of our Site and services
Send you administrative email notifications, such as security or support and maintenance advisories
Detect and prevent fraud, spam, abuse, and other harmful activity
Conduct risk assessments
Personalize or customize your experience in a number of ways, for example, by displaying search results near you or showing ads based on your search and booking history
Provide customer service
Send you promotional messages, marketing, or other information that may be of interest to you based on your communication preferences
Target content on our Site to more closely match your interests
With Whom Your Information May Be Shared
Service Providers and Licensees
When you make a purchase with Top Bus Tours, the Personal Data you provide will be shared with the third parties necessary to complete your purchase transaction, all of which are required not to use your information other than to provide the services requested by Top Bus Tours. For example: we provide your name, email address and phone number to the Licensee or Service provider.
To charge you for your transaction, we share your name, credit card number with the credit card authorization company and payment processor.
Top Bus Tours may also share your Personal Data with third party service providers to conduct quality assurance testing, to facilitate the creation of accounts, to provide technical support (including through live chat software) and to provide other services to Top Bus Tours.
Sharing Non-Personal Data
From time to time, we may share general statistical information about our Site and visitors — such as number of visitors, aggregate and non-personally identifiable demographic data, number and type of goods and services booked, etc. — with our third-party advertisers and partners. However, we do not reveal your name, address or other Personal Data for anything other than the use it was originally intended without giving you the opportunity to opt-out of the disclosure.
Sharing Personal Data by Law
Regardless of any choices you make regarding your Personal Data, In certain situations, Top Bus Tours may disclose information about you to others if we have a good faith belief that we are required to do so by law or legal process or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, to respond to claims, or to protect the rights, property or safety of Top Bus Tours or others. This includes, but is not limited to, customer fraud, technical malfunctions or abuse of our network or systems. We also may provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Except as otherwise stated above, Top Bus Tours will not disclose your Personal Data to any third party without your consent.
This Site contains links to other sites that are not owned or controlled by Top Bus Tours. Please be aware that when you click on a link to any other website or location, such as a payment processing site, you will leave our Site and go to another site and another entity may collect Personal Data from you. Top Bus Tours does not control or review these outside sites or content and is not responsible for the privacy practices of such sites. This Privacy Statement applies only to information collected by this Site.
Social Media Features and Widgets
If you have questions or concerns regarding your privacy or security on our Site, feel free to contact us by email, phone or postal mail. Our customer care associates are available to answer your questions or address your concerns.