Terms & Conditions TOP BUS TOURS

In Prague, 28.08.2018

  • Before the payment, when the reservation is made, the client receives an email confirmation of the order with the following information: tour name, tour date, total price, link to the order on our website, reference to terms & conditions.
  • Prices of the tours are showing in Euros with VAT. 1 EUR = 25 CZK.
  • Payments are providing by GoPay Payment Gateway. System 3-D Secure (Verified by Visa, MasterCard SecureCode)
  • Your passport/ID card it’s necessary to carry throughout the duration of tours.
  • All tours finish at city centre.
  • Pick-up service is free of charge.
  • All guided tours are always bilingual.
  • All of our tours and trips are guaranteed in english, other languages (german, italian, spanish, russian, french) upon request.
  • Student prices: you are obligated to present your ISIC card throughout the duration of tours otherwise you’ll pay the price difference.
  • Pick-up time is different from departure time and have to be respected.
  • Pick-up for hotels in walking distance – our assistant will walk you.
  • Museums, castles: we can guarantee only english commentary.
  • We are not responsible for forgotten personal belongings on buses, boats or visited sites.
  • We don’t offer senior discount.
  • Children prices: up to 10 years-old (under 2 years-old for free).
  • The client is obliged to stay with the group and obey the instructions of the guide.
  • On public holidays (Christmas, New Year’s Eve, etc.), Top Bus Tours may offer some tours with a special programme at prices other than those shown on the leaflet.
  • Top Bus Tours reserves the right to change the programme and price in case of unexpected changes in the visiting hours of the buildings, traffic restrictions, organisation of cultural events and unexpected natural conditions.
  • Top Bus Tours does not guarantee the speed or stability of the Wi-Fi connection on-board it’s buses, the network parameters may change depending on the availability of the signal during travel. The client shall receive the necessary Wi-Fi login data from the guide or driver upon request.
  • No refund for: missed pick-up/departure time, delay of pick-up, weather conditions, get lost on the tour, traffic jam, unexpected changes in opening time of visited sites, purchased tickets, traffic restrictions, force majeure.
  • Cancellation terms and conditions: cancellation free of charge 24 hours in advance. (Note: after the tour, the client is not entitled to a refund. Because the company provides tourist services of non-material property. An exception can only be made by the situations resolved during the filing of complaints.)
  • How to cancel your booking? Please find all needed contacts at the end of this page or here
  • Privacy Policy
General Terms and Conditions
  • business company Topbustours s.r.o.
    with its registered office at Bezručova 1641, 252 63 Roztoky
    identification number: 24694118
    registered in the Commercial Register C 166659, registered at the Municipal Court in Prague
    for sale tours through an online store located at the web address https://topbus.tours
  • 1. INTRODUCTORY PROVISIONS
    1.1. These Business Terms and Conditions (hereinafter referred to as the “Business Terms and Conditions”) of Topbustours sro, with its registered office at Bezručova 1641, 252 63 Roztoky, identification number: 24694118, registered in the Commercial Register C 166659 maintained by the Municipal Court in Prague in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the parties arising out of or in connection with a Purchase Contract (hereinafter referred to as the “Purchase Agreement”) concluded between the seller and another physical person (the “buyer”) via the seller’s internet shop. The e-shop is operated by the seller on a web site located at https://topbus.tours/ (the “Website”) through the web interface (hereinafter referred to as the “web interface of the store”).
    1.2. Business terms do not apply to cases where a person intending to purchase an inspection from a seller is a legal person or person who acts when ordering an inspection in the course of his business or in the course of his independent pursuit of his profession.
    1.3. Provisions derogating from the terms and conditions may be negotiated in the sales contract. Distinctive arrangements in the sales contract take precedence over the provisions of the terms and conditions.
    1.4. Business terms and conditions are an integral part of the sales contract. The Purchase Agreement and the Business Terms and Conditions are prepared in the Czech language. The purchase contract can be concluded in the Czech language.
    1.5. The seller may change or add the wording of the business terms. This provision is without prejudice to the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
  • 2. User account
    2.1. Based on buyer registration made on a website, buyers can access their user interface. From the user interface, buyers can order tours (hereinafter referred to as the “user account”). In case the web interface allows the store, the buyer can also order the tours without registration directly from the web interface of the store.
    2.2. When registering on a web site and ordering tours, the buyer is required to provide all the information correctly and truthfully. The details given in the user account are obligatory for the buyer to update upon any change. Data provided by buyers in a user account and ordering tours are considered by the seller to be correct.
    2.3. Access to the user account is secured by user name and password. Buyer is required to maintain confidentiality regarding the information necessary to access his / her user account.
    2.4. The buyer is not authorized to allow the use of the user account to third parties.
    2.5. The seller may cancel the user account, especially if the buyer does not use his user account for more than 2 years, or if the buyer breaches his obligations under the sales contract (including business terms).
    2.6. The Buyer notes that the user account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software of the Seller, maintenance of hardware and software of third parties.
  • 3. Conclusion of the purchase contract.
    3.1. All tour presentations located in the web interface of the store are informative and the seller is not obliged to conclude a purchase contract for these tours. Section 1732 (2) of the Civil Code does not apply.
    3.2. The store’s web interface includes tour information, including the prices of each tour. View prices are quoted including value added tax and all related fees. View prices remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract for individually negotiated terms.
    3.4. To order tours, the buyer completes the order form in the web interface of the store. The order form contains, in particular, information about:
    3.4.1. tour name,
    3.4.2. the method of payment of the purchase price of the tour, details of the requested delivery method of the ordered tour and
    3.4.3. information on the costs associated with the delivery of the tour (collectively referred to as the “Order”).
    3.5. Before sending the order to the seller, the buyer is allowed to check and modify the data that the buyer has placed in the order, also with regard to the buyer’s ability to identify and correct the errors that occurred when entering the data into the order. The order is sent by the buyer to the seller by clicking on the “Free Reservation” button. The data listed in the order they are deemed correct by the seller. On receipt of the order, the Seller will acknowledge receipt of the receipt to the buyer by e-mail, to the buyer’s email address listed in the user account or in the order (hereinafter referred to as the “buyer’s electronic address”).
    3.6. The seller is always entitled to ask the buyer for additional order confirmation (for example, in writing or by phone), depending on the nature of the order (quantity of sightseeing, purchase price, estimated shipping costs).
    3.7. The contractual relationship between the seller and the buyer arises from the delivery of the order (acceptance), which is sent to the buyer by e-mail to the buyer’s e-mail address.
    3.8. The buyer agrees to use remote means of communication when concluding the purchase contract. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of a purchase contract (costs of Internet connection, telephone call costs) are borne by the buyer himself, which does not differ from the basic rate.
  • 4. Survey Price and Payment Terms.
    4.1. The buyer may reimburse the seller for the cost of the tours and any costs associated with the delivery of the inspections under the sales contract in the following ways:
    in cash at the seller’s premises at Thamova 7, Prague;
    by wire transfer to Seller’s account No. 2200162898/2010, filed with Fio banka, a.s. (hereinafter referred to as the “Seller Account”);
    non-cash via the GoPay payment system;
    cashless payment card.
    4.2. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the tours together with the variable payment symbol. In the case of non-cash payment, the purchaser’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller’s account.
    4.3. The Seller is entitled, in particular, in the event that the Purchaser fails to make an additional order confirmation (clause 3.6), to require payment of the full purchase price prior to the inspection to the Buyer. Paragraph 2119 (1) of the Civil Code does not apply.
    4.4. Any discounts on the price of the tours provided by the seller to the buyer can not be combined.
    4.5. If it is customary in the course of trade or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document – invoice to the purchaser in respect of payments made under the purchase contract. The seller is a value added tax payer. Tax document – Issuance of the invoice by the seller to the buyer after paying the price of the inspections and sending it in electronic form to the buyer’s electronic address.
  • 5. Withdrawal from the purchase contract.
    5.1. Cancellation policy: free cancellation 24 hours prior to the tour
    5.2. In case of withdrawal pursuant to Art. 5.1 hereof, the seller returns funds received from the buyer within fourteen (14) days from the withdrawal from the contract the buyer in the same way as the seller from the buyer received.
    5.3. Before the buyer begins the inspection, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, by credit card to the buyer’s account.
  • 6. Rights of Defective Performance.
    6.1. The rights and obligations of the Contracting Parties with regard to rights of defective performance are governed by applicable generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
  • 7. Other rights and obligations of the parties.
    7.1. The seller is not bound by any codes of conduct in relation to the buyer in the sense of § 1826 (1) e) the Civil Code.
    7.2. Out-of-court complaint handling is provided by the seller via the electronic address info@topbus.tours. Buyer information will be sent to the buyer’s electronic address.
    7.3. The seller is authorized to sell the goods on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection exercises, among other things, the supervision of the observance of Act No. 634/1992 Coll., On Consumer Protection, as amended.
    7.4. The buyer hereby takes on the risk of changing circumstances in accordance with Section 1765 (2) of the Civil Code.
  • 8. Privacy.
    8.1. Protection of the buyer’s personal data, which is a natural person, is provided by Act No. 101/2000 Coll., On the Protection of Personal Data, as amended.
    8.2. Buyer agrees to the processing of their personal data: name, address, identification number, tax identification number, email address, telephone number (hereinafter collectively referred to as “personal data”).
    8.3. The Buyer agrees to the processing of personal data by the Seller for the purpose of realizing the rights and obligations of the Purchase Agreement and for the purpose of maintaining the User Account. If the buyer does not choose another option, he agrees with the processing of personal data by the seller also for the purposes of sending information and commercial communications to the buyer. Consent to the processing of personal data in its entirety under this Article is not a condition that would in itself make it impossible to conclude a sales contract.
    8.4. The Buyer notes that he is required to state his / her personal details (when registering, in his user account, when ordering from the web interface of the store), to state correctly and truthfully and to inform the seller of any change in his / her personal data without undue delay.
    8.5. By processing the buyer’s personal data, the seller may assign a third party as processor. Personal information will not be passed on to the seller by the seller without the buyer’s prior consent.
    8.6. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in a printed form in a non-automated manner.
    8.7. The Buyer confirms that the personal data provided are accurate and that he has been advised that this is a voluntary provision of personal data.
    8.8. Should the buyer believe that the seller or processor (Article 8.5) carries out processing of his or her personal data that is contrary to the protection of the buyer’s private and personal life or contrary to law, in particular if the personal data are inaccurate with regard to for the purpose of their processing, may:
    8.8.1. ask the seller or processor for an explanation,
    8.8.2. require the seller or processor to remove the resulting condition.
    8.9. If the buyer asks for information about the processing of his personal data, the seller is required to pass on this information. Seller has the right to provide information under the previous sentence to request reasonable compensation not exceeding the costs necessary to provide the information.
  • 9. Sending business messages and storing cookies.
    9.1. Buyer agrees to send information related to the seller’s goods, services, or business to the buyer’s electronic address, and also agrees to send the sales announcements to the buyer’s electronic address.
    9.2. Buyer agrees to store so-called cookies on his computer. If the purchase on the website is possible and the seller’s obligations under the purchase contract are fulfilled without the so-called cookies being stored on the purchaser’s computer, the buyer may withdraw the consent under the previous sentence at any time.
  • 10. Delivery.
    10.1. The buyer may be delivered to the buyer’s electronic address.
  • 11. Final Provisions.
    11.1. If a relationship based on a sales contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights under generally binding legal regulations.
    11.2. If any provision of the Terms of Business is invalid or ineffective, or if it occurs, instead of invalid clauses, a provision will be introduced to the extent that the purpose of the invalid clause is as close as possible. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions.
    11.3. The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
    11.4. Contact details of the seller: delivery address Bezručova 1641, 252 63 Roztoky, e-mail address info@topbus.tours, phone +420 606 083 630.


Complaint Rules

  • Any complaints have to be made immediately after end of the tour.
  • Exercise of the customer’s right related to defective performance under liability of TBT (Top Bus Tours) for defects of a tour provided on the basis of the Tour Contract or for defects of the individual services rendered on the basis of some other individual service contract (hereinafter referred to as a “Complaint”) must be done seriously, certainly and comprehensibly. The customer is entitled to make a complaint at any business premises or head office of TBT, and if the contract has been mediated by a third party, then the complaint must be lodged with such third party, or at the point of service, i.e. the TBT representative.
  • When making the Complaint, the customer is obliged to state his name, surname, address, date, reason for the Complaint, Complaint handling method preferred, duly substantiate his Complaint and according to possibilities also provably corroborate the facts.
  • The Customer is obliged to make the Complaint in a timely manner and without any undue delay. Complaining on the spot enables immediate correction of the shortcoming while later it can be more difficult to conduct provable and impartial assessment of the claim and hence also the possibility to resolve the Complaint properly.
  • If the Complaint is made verbally, the representative of TBT is obliged to draw up a complaint report with the Customer. In the protocol, he shall state the personal data of the customer, when the Complaint was made, the content of the Complaint, Complaint handling method required by customer; and the Complaint handling date and method. If the Customer at the same time submits documents and/or other supporting materials regarding the Complaint to the TBT representative, such fact must be stated explicitly in the report. The report and/or confirmation of complaint receipt shall be signed by the TBT representative. The Customer shall receive one copy of this document and attach his/her signature in witness of his/her agreement with the content and receipt thereof.
  • The rights from liability for defects must be exercised by the customer without undue delay as soon as the customer learns about such defect. If the customer fails to make a Complaint relating to a tour defect without undue delay for reasons on his part, the court shall not award him the right to get a discount on the price, if TBT raises the objection that the customer did not exercise his right even after lapse of one month after the tour was taken.
  • TBT is obliged to issue written confirmation to the customer on when the latter made the Complaint, its content, method of handling required by the customer; and also confirmation of the Complaint handling date and method.
  • If the customer makes a Complaint under liability for defective services, which are being or have already been rendered to him, the authorised representative of TBT is obliged after necessary investigation of the facts and legal circumstances to make a decision on the Complaint immediately; in a complicated case he must do so within three days. This period does not include the period necessary for expert assessment of the defect. The Complaint must be handled at the latest within 30 days after the customer makes the Complaint, provided a longer period has not been agreed upon with the customer.
  • The customer is obliged to collaborate as necessary in the handling of the Complaint, particularly to provide information, submit documents proving the facts of the case, specify his requirements in terms of the reasons and extent, etc.
  • If the Customer makes use of services without the authorised representative of TBT being present and the rendered service is defective, the
  • Customer is obliged to file timely and due claims against the service providers.
  • In cases where the Complaint is assessed as completely or partially unfounded, the handling of the Complaint consists of free remedy of the defect or provision of a compensatory service, or provision of a discount on the price proportionate to the scope and duration of the defect, provided TBT shall not otherwise agree with the customer.
  • If the Complaint is assessed as unjustified, the Customer is notified of the reasons for dismissal of the complaint orally or in writing.
  • If such circumstances, whose occurrence, progress and/or consequences thereof are independent of the will, activities and procedures of TBT take place (Force Majeure), or the circumstances under which the Customer does not make use of the ordered and paid services secured by TBT, the Customer shall not be entitled to claim any refund of the paid price or a discount on the price.
  • According to the Consumer Protection Act, it is possible for the customer to contact the Czech Trade Inspectorate (Česká obchodní inspekce) and initiate proceedings for extrajudicial solution of a consumer dispute.
  • Contact Information: Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Štěpánská 15, 120 00 Praha 2 Email: adr@coi.cz; Web: https://adr.coi.cz/cs
  • All other issues are governed by the provisions of the generally binding legal regulations, namely the Civil Code, Commercial Code and the Consumer Protection Act, as amended.

Brand name:
Top Bus Tours
Provider:
Topbustours s.r.o
IČ: 24694118
VAT: CZ24694118
Bezručova 1641,
252 63, Roztoky,
Czech Republic
Contacts:
+420 725 540 248
+420 606 083 630
info@topbus.tours